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 Technical Questions
What are the system requirements for Electric Pipes 3.1?
 Microsoft Windows 2000/XP/2003/Vista, Windows 7, Windows 8, Windows 8.1, Windows 10
 Pentium class processor (300 MHz or better recommended).
 64 MB RAM ( 256 MB or higher recommended )
 256-color or higher display adapter
 10 MB free space of hard disk
 Quality sound card

Will my old version 2.1 files still work with version 3.1?
Yes all your old files including ABC EPM BMW BMM BPG formats continue to be suported in version 3.1. You can save files in version 2.1 format from version 3.1 but it is recommended that you eventually convert all your files to EP3 format as future versions will require this format to save the additional features.

Can Electric Pipes 3.1 run on a Macintosh or on a Unix system?
No not directly, Electric Pipes 3.1 can only run on Windows 2000/XP/2003/Vista, Windows 7, 8, 8.1, and Windows 10. However there are Windows emulators that can be used to run Electric Pipes on a Mac. There are no Unix platforms that will run Electric Pipes.

 Purchase & License UPDATE Questions
How much is it?
From US$ 49.00 for the standard version to $87 for the Pro version, including piping, drumming and "Other" samples.

Is there a monthly fee?
No, you only pay a one time license fee. After that you install the program and use it for as long as you wish.

How do I register for Electric Pipes?
To register your copy of Electric Pipes, start the demo copy of Electric Pipes and go to the "Help" menu item and select "Register Electric Pipes".

Fill in the form and send the resulting file, "Register.txt", to us to receive your license update.

Click here for full step by step instructions.

Is your online order form secure?
Yes, all transaction detail is encrypted for your safety on the registration form (Register.txt) that you email to us.

May I use other order options besides online order?
Yes, you may send us a bank draft in New Zealand dollars. Our address is on the registration form.

If I pay for the program now, how long will it take before I receive my license update?
Because of the time zone it may take up to 24 hours to process your license update. Licensing is still a manual operation as each update is unique and needs to be built based on the registration details.

I have not received a license update. Why?
Please make sure the registration form (Register.txt) has been emailed to us and is not stuck in your mail system. If you have not received your license update, contact us to let us know of the problem.

My computer crashed and now I get the message "Electric Pipes is not licensed for this computer". What can I do?
Please note the license update is designed to work only on the computer that was registered. If you have re-built your computer with the same OS and used the same registered name and organization, the license update should work fine. If you have changed any of these details then install the evaluation copy and send us the Register.txt file again. We will issue you with a new license. You will not have to pay again.

I started Electric Pipes today and I just get the message "Electric Pipes is not licensed for this computer". It worked alright last time I used it. It is still the same computer! What can I do?
The most likely cause for this is that a Windows Update has run, either manually or automatically and the OS has been modified. This can often happen after installing a major change like a Service Pack. It is caused because the registered name and/or organization of your computer has changed. Generally when you buy a new computer the OS is pre-installed and this process applies a generic name to your computer like "Microsoft". When you install the service pack you get the opportunity to enter a name or organization and you change it from the original. This will invalidate your license. You will need to download the latest evaluation copy and install it on your system. You can do this over the top of what you already have. There is NO need to un-install your current copy of Electric Pipes first. Once you have the program running you need to register your copy again. Run the "Help>Register Electric Pipes" menu item, tick the "Upgrade only" program option and send us the Register.txt file that is created. We can then create a new license for you. There is no charge for this.

I have lost my license update. Can you resend it to me?
Yes, please send us an email with your name and Electric Pipes 3.1 product code information and we will resend your license update to you.

I have just installed my license update but now when I run the program there are errors saying the sound file cannot be found and the keyboard map file cannot be found. What do I do?
This is a new problem that as surfaced since the introduction of 64bit Windows systems. Click here for a solution.

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